Lisbon Pilar 7 Experience Ticket - Reviews

Rating of the activity

6.30 / 10

6.3333333333334 24 reviews | 415 travellers

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Customer scoring

Type of traveler

Travelling alone (0)

Couple (7)

Group of friends (4)

With small children (2)

With older children (8)

Opinions of real clients who booked our products.

See only reviews with text

07 / Jan / 2023

Gemma

Sabadell, Spain

No avisan que el ascensor no funciona, teniendo en cuenta que llueve y queda algo lejos de la ciudad si accedes en transporte público.

They do not warn that the elevator is not working, taking into account that it rains and it is a bit far from the city if you access it by public transport.

Hemos confirmado que el ascensor se cerró por mantenimiento. Sentimos que no se os pudiera avisar con la antelación adecuada. Se ha efectuado el reembolso correspondiente. Translate this opinion into English.

We have confirmed that the elevator was closed for maintenance. We are sorry that we could not notify you adequately in advance. The corresponding refund has been made. Opinion translated. Show original.

I travelled with teenagers

04 / Jan / 2023

Sebastian

Spain

I travelled with my partner

26 / Dec / 2022

Andrea

São Paulo, Brazil

Ao chegarmos ao local, fomos informados que o elevador estava quebrado à meses e a subida e descida deveriam ser feitos por escadas. Com um deficiente e uma pessoa idosa acabei perdendo 2 ingressos, sendo que a única pessoa em condições de subir escadas fez o passeio sozinha e não achou nada excepcional.

Lamentamos que o elevador não estivesse em operação. Estamos trabalhando com nossa equipe local para consertar isto o mais rápido possível. Já procedemos com um reembolso total.

I travelled with teenagers

14 / Dec / 2022

Patricia

Huesca, Spain

I travelled with my partner

09 / Dec / 2022

Anonymous

04 / Dec / 2022

Maria Llobera Pascual

Lleida, Spain

No la pudimos hacer. El ascensor estaba estropeado. Pedimos el reembolso del dinero. Gracias

We couldn't do it. The elevator was broken. We ask for a refund of the money. Thank you

Hemos confirmado que el día de tu visita no se pudo acceder al puente. Sentimos que no pudieras disfrutar de la experiencia. Se ha tramitado el reembolso correspondiente. Translate this opinion into English.

We have confirmed that the day of your visit the bridge could not be accessed. We're sorry you couldn't enjoy the experience. The corresponding refund has been processed. Opinion translated. Show original.

I travelled with my partner

15 / Oct / 2022

Maria Isabel

Madrid, Spain

Nos encantaron las vistas desde el puente y la experiencia de realidad virtual fue increible, sin duda lo recomendamos. Translate this opinion into English.

We loved the views from the bridge and the virtual reality experience was incredible, we definitely recommend it. Opinion translated. Show original.

I travelled with my partner

11 / Sep / 2022

Maria Dolores Betancor

Spain

I travelled with my partner

25 / Aug / 2022

Anonymous

Bizkaia, Spain

Fue complicada por la ubicación. Hacen falta más explicaciones para poder localizarlo más rápidamente

It was complicated by the location. More explanations are needed to be able to locate it more quickly

En los emails de confirmación y recordatorio damos indicamos precisas para encontrar el recinto de Experiencia Pilar 7. Igualmente, adjuntamos un enlace de Google Maps para ayudar a los clientes. Sentimos si no resultó útil. Translate this opinion into English.

In the confirmation and reminder emails we give precise indications to find the Pilar 7 Experience venue. Likewise, we attach a Google Maps link to help customers. Sorry if it was not helpful. Opinion translated. Show original.

I travelled with teenagers

19 / Aug / 2022

Anonymous

Valencia, Spain

Tuvimos un problema y no pudimos ir, escribimos para cambiar el día y nos dijeron que no, totalmente incomprensible cuando una persona se cayó y tuvimos que buscar un médico….. pero no nos quieren cambiar el día de la vista y ya habíamos pagado claro, 10€ no van a ni gin sitio pero la comprensión fue nefasta

We had a problem and we couldn't go, we wrote to change the day and they told us no, totally incomprehensible when a person fell and we had to find a doctor... but they don't want to change the day of the hearing and we had already paid of course , 10€ does not go to any gin site but the understanding was disastrous

Según la política de cancelación de esta entrada, solamente es posible la modificación o cancelación sin gastos si se solicita 24h antes de la fecha de reserva, dado que después incurren en gastos. Aun así, solo nos consta que solicitaste el cambio porque no podíais acudir, pero desconocíamos los motivos. Translate this opinion into English.

According to the cancellation policy of this entry, modification or cancellation is only possible without charge if requested 24 hours before the reservation date, since expenses are incurred later. Even so, we only know that you requested the change because you could not attend, but we did not know the reasons. Opinion translated. Show original.

I travelled with teenagers

19 / Aug / 2022

Anonymous

Barcelona, Spain

I travelled with friends

15 / Aug / 2022

Maria Virginia

Vigo, Spain

Cuando llegué al sitio estaba cerrado por una avería en los ascensores y no pude disfrutar mi actividad, además de quedarme con las ganas, llevo desde ese momento reclamando que me devuelvan lo que pagué y aún no me han resuelto nada. Me parece que podían ser un poco más ágiles a la hora de resolver estas cosas como lo son a la hora de cobrar.

When I arrived at the site it was closed due to a breakdown in the elevators and I could not enjoy my activity, in addition to being left with the desire, since that moment I have been demanding that they return what I paid and they still have not resolved anything. It seems to me that they could be a little more agile when it comes to solving these things as they are when it comes to charging.

Hemos confirmado que no se pudo disfrutar del tour tal y como estaba previsto. Sentimos que no pudieras realizar esta experiencia. Se ha tramitado el reembolso correspondiente. Translate this opinion into English.

We have confirmed that the tour could not be enjoyed as planned. We are sorry that you could not have this experience. The corresponding refund has been processed. Opinion translated. Show original.

I travelled with small children

13 / Aug / 2022

Francisca González Calabrús

Sevilla, Spain

I travelled with teenagers

16 / Jul / 2022

Anonymous

Spain

I travelled with friends

15 / Jul / 2022

Anonymous

18 / Jun / 2022

Cristina

Almansa, Spain

Reservé la experiencia ese mismo día. Y después de desplazarme hasta la localización, el personal de allí (dos chicas) nos informó de que no podríamos realizarla porque el ascensor estaba averiado. Me dio la sensación de que esto mismo ya les había pasado varías veces pues las dos chicas se miraron como diciendo "otra vez..." ¡Fue una perdida de tiempo! Para postre, estoy intentando contactar con el proveedor para que me devuelvan el dinero y no responden. A ver si desde Civitatis hacen algo...

I booked the experience that same day. And after moving to the location, the staff there (two girls) informed us that we could not do it because the elevator was broken. I got the feeling that this had already happened to them several times because the two girls looked at each other as if to say "again..." It was a waste of time! For dessert, I'm trying to contact the supplier to get my money back and they don't respond. Let's see if Civitatis do something...

Hemos confirmado que el lugar estuvo cerrado por razones de mantenimiento, se ha tramitado el reembolso completo. En estos casos, Civitatis es la única que puede procesar este reintegro, ya que los servicios han sido adquiridos en esta plataforma. Sentimos que no pudieras disfrutar de la experiencia. Translate this opinion into English.

We have confirmed that the place was closed for maintenance reasons, the full refund has been processed. In these cases, Civitatis is the only one that can process this refund, since the services have been purchased on this platform. We are sorry that you could not enjoy the experience. Opinion translated. Show original.

I travelled with small children

05 / Jun / 2022

Anonymous