Jerónimos Monastery Tickets - Reviews

Rating of the activity

5.60 / 10

5.609756097561 41 reviews | 777 travellers

Traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (2)

Couple (14)

Group of friends (2)

With small children (4)

With older children (11)

Reviews from real clients who booked our products.

See only reviews with text

Jul / 25 / 2025

María

Guadalajara, Spain

I travelled with small children

El monasterio es espectacular y merece la pena visitarlo. La gestión de las entradas no la recomiendo por los siguientes motivos: La respuesta con las entradas no es inmediata (tarda unas horas). No dan la opción de comprar entradas con precio reducido (para mayores de 65 años). Todas fueron a precio de entrada adulto. En la web del propio monasterio sí se pueden comprar con distintos precios dependiendo de los tramos de edad.

The monastery is spectacular and well worth a visit. I don't recommend booking tickets for the following reasons: The ticket response time isn't immediate (it takes a few hours). There's no option to purchase reduced-price tickets (for those over 65). All tickets were priced at adult admission. Tickets can be purchased on the monastery's website, with different prices depending on the age group.

I travelled with small children

Los precios indicados de entradas o servicios no incluidos en la actividad son meramente informativos y podrían cambiar sin previo aviso. Lamentamos cualquier malestar relacionado, nos esforzamos para mantenerlos al día y te aseguramos que haremos lo mismo con este. Sentimos si la organización no estuvo a la altura de tus expectativas. Agradecemos tus comentarios para seguir mejorando y ofrecer una experiencia más satisfactoria. Nos alegra que hayas disfrutado de la belleza del monasterio. Translate this opinion into English.

The prices indicated for tickets or services not included in the activity are for informational purposes only and may change without prior notice. We apologize for any inconvenience you may experience; we strive to keep them up to date, and we assure you we will do the same for this one. We apologize if the organization did not meet your expectations. We welcome your comments so we can continue to improve and offer a more satisfactory experience. We are glad you enjoyed the beauty of the monastery. Opinion translated. Show original.

Jul / 25 / 2025

Elvira

Vilafranca Del Penedes, Spain

I travelled by myself

Jul / 23 / 2025

Noemí

Spain

I travelled with friends

Jul / 22 / 2025

Katell

France

I travelled with teenagers

Nous avions réservé trois billets sur la plate-forme pour la visite du monastère. Après 2h de queue ( pour info, l’heure indiquée sur le billet ne sert absolument à rien) nous n’avons pas pu entrer à trois car dans les billets téléchargés , deux étaient identiques. Après vingt minutes au téléphone , on nous a renvoyé les trois billets mais dont un avait déjà été scanné 2h avant ! Insupportable

I travelled with teenagers

Nous sommes désolés que notre prestataire local n'ait pas été en mesure de fournir le service réservé avec la qualité habituelle. Nous vous prions de nous excuser pour ce qui s'est passé et prendrons note de vos commentaires afin de nous améliorer à l'avenir.

Jul / 20 / 2025

Anderson

Brazil

Jul / 20 / 2025

Ines De Jorge

Algeciras, Spain

I travelled with teenagers

La visita bien pero organizamos el día en base a la hora de la entrada y daba igual el horario de la reserva Translate this opinion into English.

The visit was fine but we organized the day based on the time of entry and the reservation time didn't matter. Opinion translated. Show original.

I travelled with teenagers

Jul / 16 / 2025

Gema

Albacete, Spain

I travelled with my partner

Entendemos que esté en reforma el monumento, pero los puntos relevantes acompañados de audioguía no llevan el orden impuesto en el circuito. Además de ser confusos a pesar de las indicaciones recibidas en el audioguía No lo recomendamos, apenas merece la pena y te sientes más perdido que sin este servicio

We understand that the monument is undergoing renovations, but the relevant points accompanied by an audio guide are not in the order established in the tour. Besides being confusing despite the instructions provided in the audio guide, we do not recommend it; it's hardly worth the effort, and you feel more lost than without this service.

I travelled with my partner

Se trabaja duramente para mejorar en la organización de esta y cualquier otra actividad que lo necesite. Ya hemos extendido los comentarios a nuestro equipo local para que sean tenidos en cuenta. Translate this opinion into English.

We're working hard to improve the organization of this and any other activity that requires it. We've already shared this feedback with our local team for consideration. Opinion translated. Show original.

Jul / 15 / 2025

Dmiguelmartin

Madrid, Spain

I travelled with teenagers

Jul / 13 / 2025

Leonel

Bogotá, Colombia

I travelled with my partner

Jul / 09 / 2025

Liliana

Medellin, Colombia

I travelled with my partner

Jul / 09 / 2025

Maria

Spain

I travelled with small children

Jul / 08 / 2025

Anonymous

Brussels, Belgium

I travelled with teenagers

Dear all, I hereby request the refund of my reservation of reference. As per multiple telephone exchanges with Clio, I was assured that my voucher had a validity of 30 days. Upon arrival at the monument, I was refused access with the tickets provided and had to buy new tickets on site. Clio then reassured me refund of Civitatis booked tour was possible upon this cancellation request. I herby follow suit and look forward to a swift and positive reply. best regards,

I travelled with teenagers

We're sorry for the inconvenience caused. In Civitatis, we only want you all to have the best experiences possible, and we'll continue to strive to do so. A refund has been issued accordingly.

Jul / 08 / 2025

Reinaldo Silva Rique

Bragança Paulista, Brazil

I travelled with small children

Jul / 06 / 2025

Kendall

Houghton, The United States

I travelled by myself

The museum: ineffably fantastic; the Civitatis experience: abysmal. When filling out forms showing my country of origin, I expect the audio guide to be in my language. If there had been a way of changing the language on the guide, it was not self-evident.

I travelled by myself

We confirmed that, due to a glitch in our server, the correct audioguide wasn't sent. We're sorry for any inconvenience this may have caused. A refund has been issued accordingly.

Jul / 04 / 2025

Eduardo

Brazil

I travelled with teenagers

Recebi os ingressos por e-mail, assim como link e orientações para o app com audio. Funcionou tudo ok. Translate this opinion into English.

I received the tickets by email, as well as a link and instructions for the app with audio. Everything worked fine. Opinion translated. Show original.

I travelled with teenagers

Jul / 03 / 2025

Anonymous

Jun / 22 / 2025

Celia Gabriela

Estado De México, Mexico

I travelled with my partner

Los tickets nos llegaron a tiempo, muy bien !! El lugar magnífico , gracias Civitatis seguiremos confiando en ustedes Translate this opinion into English.

The tickets arrived on time, very good! The place was magnificent, thank you Civitatis, we will continue to trust you. Opinion translated. Show original.

I travelled with my partner

Jun / 22 / 2025

María Monserrat Basoco Guerrero

Mexico

I travelled with teenagers

May / 04 / 2025

Anonymous

Jul / 04 / 2025

Federico Dominguez Zuloaga

Cdmx, Mexico

I travelled with teenagers

Nunca recibí el correo con los boletos, solicito el reembolso toda vez que tuve que comprar yo los mismos directamente

I never received the email with the tickets, I request a refund since I had to buy them myself directly.

I travelled with teenagers

Hemos comprobado que, debido a un fallo informático, tu reserva no quedó correctamente registrada en el servidor del proveedor local. Sentimos mucho las molestias causadas. Se ha realizado el reembolso correspondiente. Translate this opinion into English.

We've verified that, due to a computer glitch, your reservation was not correctly recorded on the local provider's server. We're deeply sorry for the inconvenience. A refund has been issued. Opinion translated. Show original.

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Jerónimos Monastery Tickets - Reviews

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