Jerónimos Monastery Tickets - Reviews

Rating of the activity

4.30 / 10

4.3157894736842 19 reviews | 411 travellers

Traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (0)

Couple (7)

Group of friends (1)

With small children (0)

With older children (4)

Reviews from real clients who booked our products.

See only reviews with text

May / 04 / 2025

Anonymous

Apr / 19 / 2025

Anonymous

Apr / 17 / 2025

Beatriz

Madrid, Spain

I travelled with teenagers

Apr / 12 / 2025

Anonymous

Apr / 06 / 2025

Solange Teresinha Boeira Leitte

Porto Alegre, Brazil

I travelled with teenagers

Mar / 22 / 2025

Anonymous

Mar / 21 / 2025

Esther Gonzalez Hernandez

Spain

I travelled with my partner

Gasto innecesario para solo visitar el claustro. Nos dicen que salgamos y nos pongamos de nuevo en la cola para acceder a la catedral que encima es gratuito. Cuando reservamos no explican nada y lo peor que nuestra entrada no incluya la catedral. Nos sentimos estafados

Unnecessary expense just to visit the cloister. They told us to leave and get back in line to enter the cathedral, which is free. When we booked, they didn't explain anything, and the worst part was that our ticket didn't include the cathedral. We felt ripped off.

I travelled with my partner

Recomendamos comentar cualquier duda sobre la visita. Todo lo incluido en el precio de la actividad se especifica en nuestra web. Las visitas extra se abonan aparte. Sentimos si no ha sido de tu agrado. Translate this opinion into English.

We encourage you to discuss any questions you may have about the visit. Everything included in the price of the activity is detailed on our website. Additional visits are charged separately. We apologize if you didn't like it. Opinion translated. Show original.

Mar / 12 / 2025

Carlos Ariel

Ciudad De Buenos Aires, Argentina

I travelled with my partner

El monasterio es hermoso. Pero el dia, que nos toco la excursion, la parte de la iglesia (que es la otra mitad del recorrido) estaba cerrado por obras de refaccion y puesta en valor, asi que no lo pudimos ver.

The monastery is beautiful. But on the day we took the tour, the church section (which is the other half of the tour) was closed for renovations and restoration, so we couldn't see it.

I travelled with my partner

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde. Translate this opinion into English.

We regret that our local provider was unable to provide the reserved service with the usual quality. We apologize for what happened and inform you that we have already processed appropriate compensation. Opinion translated. Show original.

May / 25 / 2025

Ana Laura

Spain

I travelled with teenagers

Compré la entrada para evitar hacer la fila. Llego en el horario que realice la reserva y tuve que hacer fila de más de una hora abajo del rayo del sol con casi 30 grados. Me gustaría el reembolso

I bought the ticket to skip the line. I arrived at the time I booked and had to wait in line for over an hour in the sun in nearly 30-degree heat. I'd like a refund.

I travelled with teenagers

Esta entrada no es preferente, por lo que se tienen que hacer los accesos habituales. Sentimos las molestias que esto haya podido ocasionar. Translate this opinion into English.

This entrance is not priority, so you'll have to use the usual access methods. We apologize for any inconvenience this may cause. Opinion translated. Show original.

May / 22 / 2025

Isidro

Spain

I travelled with my partner

45 minutos de cola ,después de tener tickets y hora programada..

45 minutes of queuing, after having tickets and a scheduled time.

I travelled with my partner

Contando con las entradas de antemano los clientes se aseguran de no tener que detenerse en taquilla a recogerlas. Todos los visitantes, sin embargo, han de pasar por el mismo acceso. Translate this opinion into English.

By purchasing tickets in advance, customers can be sure they won't have to stop at the ticket office to pick them up. All visitors, however, must go through the same entrance. Opinion translated. Show original.

May / 07 / 2025

Isabel

Madrid, Spain

I travelled with friends

Una vez comprada la entrada con unas horas y fechas fijas de visita, nos hicieron hacer una cola de entrada de casi una hora, al sol. Además, nadie nos proporcionó la audioguia prometida y pagada.

Once we purchased the ticket with specific visit times and dates, we were forced to wait in line for almost an hour, in the hot sun. Furthermore, no one provided us with the promised and paid-for audio guide.

I travelled with friends

Sentimos que no te hayas podido hacer con el audioguía. En casos como este, recomendamos comentar el problema al personal durante el desarrollo del tour para que la incidencia se pueda resolver en el momento. Translate this opinion into English.

We're sorry you weren't able to get your audio guide. In cases like this, we recommend reporting the problem to the staff during the tour so the issue can be resolved immediately. Opinion translated. Show original.

May / 02 / 2025

Eulalia

Spain

I travelled with my partner

Tuvimos q hacer más de dos horas de cola

We had to wait in line for more than two hours.

I travelled with my partner

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

Apr / 19 / 2025

Maria Jose Sánchez Navarro

Spain

Muy mala, una cola de 3 horas para entrar y luego muchas de las salas están cerradas

Very bad, a 3 hour queue to get in and then many of the rooms are closed

Apr / 15 / 2025

Julian Toro R

Spain

No pudimos entrar. A pesar de tener entradas había que hacer una fila de más de 2 horas

We couldn't get in. Even though we had tickets, we had to wait in line for over two hours.

Hemos confirmado que no se pudo realizar el servicio porque el monasterio cerro por la gran afluencia de gente. Ya se han tomado las medidas pertinentes para que esto no se repita. Finalmente, hemos procedido con el reembolso íntegro de tu reserva. Translate this opinion into English.

We have confirmed that the service could not be held because the monastery was closed due to a large influx of people. The necessary measures have already been taken to ensure this does not happen again. Finally, we have issued a full refund for your reservation. Opinion translated. Show original.

Feb / 20 / 2025

Víctor Osiris Leiva

Buenos Aires, Argentina

I travelled with my partner

Llagamos al lugar y primeramente nos dijeron que no había un horario para entrar, a pesar de que al momento de sacar la entrada por esta plataforma se me requirió seleccionar un horario ( ello hizo modificar todo mi itinerario del día ). Posteriormente al intentar ingresar nadie conocía la plataforma ni podían leer el Qr y demás que me enviaron por Mail. Solo entramos por insistir y porque se apiadaron de nosotros

We arrived at the place and first they told us that there was no time to enter, even though when I got the ticket through this platform I was required to select a time (which made me change my entire itinerary for the day). Later, when I tried to enter, no one knew the platform or could read the Qr and other things that they sent me by email. We only entered because we insisted and because they took pity on us.

I travelled with my partner

Se requiere una hora específica para entrar. En este caso, nuestro equipo local intentó enviarte los tickets vía email, pero hubo algún error al respecto. Sentimos las molestias ocasionadas. Translate this opinion into English.

A specific time is required to enter. In this case, our local team tried to send you the tickets via email, but there was an error in this regard. We apologize for the inconvenience caused. Opinion translated. Show original.

Jun / 10 / 2025

Mariano Aguilar Tatay

Valebcia, Spain

I travelled with my partner

No se ha realizado la visita estaba cerrado, espero me devuelvan lo pagado

The visit was not carried out, it was closed, I hope they return my payment.

I travelled with my partner

Sentimos que el monumento estuviera cerrado. En Civitatis solo queremos que tengáis las mejores experiencias. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We're sorry the monument was closed. At Civitatis, we only want you to have the best experiences. A refund has been issued. Opinion translated. Show original.

Jun / 10 / 2025

Alejandro Franco

Argentina

I travelled with my partner

Muy desilusionado No pude entrar porque estaban de huelga y era festivo Pido que me devuelvan el valor de la entrada que pague

Very disappointed. I couldn't get in because they were on strike and it was a holiday. I ask for a refund of the ticket price I paid.

I travelled with my partner

Nuestro equipo local nos ha confirmado la situación. Lamentamos que la visita no haya sido posible y las molestias ocasionadas. Confirmamos que se ha realizado el reembolso correspondiente. Translate this opinion into English.

Our local team has confirmed the situation. We regret that the visit was not possible and for any inconvenience caused. We confirm that the corresponding refund has been issued. Opinion translated. Show original.

Mar / 05 / 2025

Alberto

Barcelona, Spain

I travelled with teenagers

Resulta que las personas con discapacidad entran gratis y aquí no lo poneis en ningún sitio, no reservo más con vosotros.

It turns out that disabled people get in for free and you don't mention that anywhere here, so I won't be booking with you anymore.

I travelled with teenagers

En Civitatis siempre ofrecemos la tarifa final que ofrece el proveedor de la actividad, con los descuentos o ajustes que éste ofrezca en cada caso. No podemos ofrecer descuentos que nuestro proveedor no haya previsto. Sentimos las molestias. Translate this opinion into English.

At Civitatis we always offer the final rate offered by the activity provider, with any discounts or adjustments that they may offer in each case. We cannot offer discounts that our provider has not foreseen. We apologize for the inconvenience. Opinion translated. Show original.

No hidden fees or surcharges

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Jerónimos Monastery Tickets - Reviews

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