Jerónimos Monastery Tickets - Reviews

Rating of the activity

5.70 / 10

5.6666666666667 42 reviews | 797 travellers

Traveler-submitted photos

Customer scoring

Type of traveler

Traveling alone (2)

Couple (14)

Group of friends (2)

With small children (4)

With older children (12)

Reviews from real clients who booked our products.

See only reviews with text

Jun / 14 / 2025

Anonymous

The United States

Terrible - no warning about pre-purchase ticket holders needing to wait in line more than two hours just to get in. Totally not worth the wait and very disappointing to have wasted so much time when we only have a couple days in Lisbon

This ticket includes early access, which avoids possible queues at the ticket stand. However, every visitor must pass by the same security checks. We regret that, due to the number of participants, your wait was longer than expected.

Jun / 14 / 2025

Katarzyna

United Kingdom

I travelled with my partner

I did not receive the ticket and subsequently we were not let into the monastery after 2h of waiting - apparently the email confirmation is not enough. The door staff said this website is problematic and to ask for refund. I feel scammed.

I travelled with my partner

We are sorry that our local provider was unable to provide the service you booked. We apologise for the experienced inconvenience, and inform you that the corresponding refund has already been processed.

Jun / 14 / 2025

Jose Luis

Madrid, Spain

I travelled with my partner

Iglesia cerrada, dos horas al sol.... no se reciben las entradas.... 52€ por una visita al claustro que ha durado una hora... escasa y tras esperar dos horas al sol para el acceso.... Esto se avisa, no todo es ganar dinero...

Church closed, two hours in the sun... tickets not accepted... €52 for a visit to the cloister that lasted an hour... not much, and after waiting two hours in the sun for entry... Be warned, it's not all about making money...

I travelled with my partner

Sentimos que el servicio no estuvo del todo a la altura de lo esperado. Aun así, podemos confirmar que tuvo lugar, como de costumbre, de acuerdo con la descripción de nuestra web, ya que, si bien la Iglesia está cerrada por huelga del personal, nuestro equipo pudo acceder. Agradecemos y tomamos nota de los comentarios para valorar posibles mejoras. Translate this opinion into English.

We regret that the service did not quite meet expectations. However, we can confirm that it took place as usual, in accordance with the description on our website. Although the church is closed due to a staff strike, our team was able to access it. We appreciate and take note of your comments to consider possible improvements. Opinion translated. Show original.

Jun / 10 / 2025

Alejandro Franco

Argentina

I travelled with my partner

Muy desilusionado No pude entrar porque estaban de huelga y era festivo Pido que me devuelvan el valor de la entrada que pague

Very disappointed. I couldn't get in because they were on strike and it was a holiday. I ask for a refund of the ticket price I paid.

I travelled with my partner

Nuestro equipo local nos ha confirmado la situación. Lamentamos que la visita no haya sido posible y las molestias ocasionadas. Confirmamos que se ha realizado el reembolso correspondiente. Translate this opinion into English.

Our local team has confirmed the situation. We regret that the visit was not possible and for any inconvenience caused. We confirm that the corresponding refund has been issued. Opinion translated. Show original.

Jun / 10 / 2025

Mariano Aguilar Tatay

Valebcia, Spain

I travelled with my partner

No se ha realizado la visita estaba cerrado, espero me devuelvan lo pagado

The visit was not carried out, it was closed, I hope they return my payment.

I travelled with my partner

Sentimos que el monumento estuviera cerrado. En Civitatis solo queremos que tengáis las mejores experiencias. Se ha hecho el reembolso correspondiente. Translate this opinion into English.

We're sorry the monument was closed. At Civitatis, we only want you to have the best experiences. A refund has been issued. Opinion translated. Show original.

May / 25 / 2025

Ana Laura

Spain

I travelled with teenagers

Compré la entrada para evitar hacer la fila. Llego en el horario que realice la reserva y tuve que hacer fila de más de una hora abajo del rayo del sol con casi 30 grados. Me gustaría el reembolso

I bought the ticket to skip the line. I arrived at the time I booked and had to wait in line for over an hour in the sun in nearly 30-degree heat. I'd like a refund.

I travelled with teenagers

Esta entrada no es preferente, por lo que se tienen que hacer los accesos habituales. Sentimos las molestias que esto haya podido ocasionar. Translate this opinion into English.

This entrance is not priority, so you'll have to use the usual access methods. We apologize for any inconvenience this may cause. Opinion translated. Show original.

May / 22 / 2025

Isidro

Spain

I travelled with my partner

45 minutos de cola ,después de tener tickets y hora programada..

45 minutes of queuing, after having tickets and a scheduled time.

I travelled with my partner

Contando con las entradas de antemano los clientes se aseguran de no tener que detenerse en taquilla a recogerlas. Todos los visitantes, sin embargo, han de pasar por el mismo acceso. Translate this opinion into English.

By purchasing tickets in advance, customers can be sure they won't have to stop at the ticket office to pick them up. All visitors, however, must go through the same entrance. Opinion translated. Show original.

May / 07 / 2025

Isabel

Madrid, Spain

I travelled with friends

Una vez comprada la entrada con unas horas y fechas fijas de visita, nos hicieron hacer una cola de entrada de casi una hora, al sol. Además, nadie nos proporcionó la audioguia prometida y pagada.

Once we purchased the ticket with specific visit times and dates, we were forced to wait in line for almost an hour, in the hot sun. Furthermore, no one provided us with the promised and paid-for audio guide.

I travelled with friends

Sentimos que no te hayas podido hacer con el audioguía. En casos como este, recomendamos comentar el problema al personal durante el desarrollo del tour para que la incidencia se pueda resolver en el momento. Translate this opinion into English.

We're sorry you weren't able to get your audio guide. In cases like this, we recommend reporting the problem to the staff during the tour so the issue can be resolved immediately. Opinion translated. Show original.

May / 02 / 2025

Eulalia

Spain

I travelled with my partner

Tuvimos q hacer más de dos horas de cola

We had to wait in line for more than two hours.

I travelled with my partner

Sentimos que la experiencia no se haya ajustado del todo a lo esperado. En Civitatis solo deseamos que nuestros clientes vivan las mejores experiencias posibles. Para ello, tomamos nota de todos los comentarios con intención de mejorar. Translate this opinion into English.

We're sorry that the experience didn't quite meet expectations. At Civitatis, we only want our customers to have the best possible experiences. To that end, we take note of all comments with the intention of improving. Opinion translated. Show original.

Feb / 20 / 2025

Víctor Osiris Leiva

Buenos Aires, Argentina

I travelled with my partner

Llagamos al lugar y primeramente nos dijeron que no había un horario para entrar, a pesar de que al momento de sacar la entrada por esta plataforma se me requirió seleccionar un horario ( ello hizo modificar todo mi itinerario del día ). Posteriormente al intentar ingresar nadie conocía la plataforma ni podían leer el Qr y demás que me enviaron por Mail. Solo entramos por insistir y porque se apiadaron de nosotros

We arrived at the place and first they told us that there was no time to enter, even though when I got the ticket through this platform I was required to select a time (which made me change my entire itinerary for the day). Later, when I tried to enter, no one knew the platform or could read the Qr and other things that they sent me by email. We only entered because we insisted and because they took pity on us.

I travelled with my partner

Se requiere una hora específica para entrar. En este caso, nuestro equipo local intentó enviarte los tickets vía email, pero hubo algún error al respecto. Sentimos las molestias ocasionadas. Translate this opinion into English.

A specific time is required to enter. In this case, our local team tried to send you the tickets via email, but there was an error in this regard. We apologize for the inconvenience caused. Opinion translated. Show original.

Jul / 31 / 2025

Marian Obeso

Kamloops, Canada

I travelled with teenagers

It’s a must visit. Beautiful place

I travelled with teenagers

Jul / 29 / 2025

Anonymous

Valencia, Spain

I travelled with small children

Es muy bonito, una media hora de cola, ahora dentro esperaba más....en media hora está visto, lo encontré algo pequeño y caro para lo que es. Pero bonito si es. Translate this opinion into English.

It's very pretty. I waited in line for half an hour, but inside I waited longer... it's clear in half an hour. I found it a bit small and expensive for what it is. But it is pretty. Opinion translated. Show original.

I travelled with small children

Jul / 29 / 2025

Javier Freyermuth Moreno

León, Germany

I travelled with my partner

Apr / 19 / 2025

Anonymous

Apr / 17 / 2025

Beatriz

Madrid, Spain

I travelled with teenagers

Apr / 12 / 2025

Anonymous

Apr / 06 / 2025

Solange Teresinha Boeira Leitte

Porto Alegre, Brazil

I travelled with teenagers

Mar / 22 / 2025

Anonymous

Mar / 21 / 2025

Esther Gonzalez Hernandez

Spain

I travelled with my partner

Gasto innecesario para solo visitar el claustro. Nos dicen que salgamos y nos pongamos de nuevo en la cola para acceder a la catedral que encima es gratuito. Cuando reservamos no explican nada y lo peor que nuestra entrada no incluya la catedral. Nos sentimos estafados

Unnecessary expense just to visit the cloister. They told us to leave and get back in line to enter the cathedral, which is free. When we booked, they didn't explain anything, and the worst part was that our ticket didn't include the cathedral. We felt ripped off.

I travelled with my partner

Recomendamos comentar cualquier duda sobre la visita. Todo lo incluido en el precio de la actividad se especifica en nuestra web. Las visitas extra se abonan aparte. Sentimos si no ha sido de tu agrado. Translate this opinion into English.

We encourage you to discuss any questions you may have about the visit. Everything included in the price of the activity is detailed on our website. Additional visits are charged separately. We apologize if you didn't like it. Opinion translated. Show original.

Mar / 12 / 2025

Carlos Ariel

Ciudad De Buenos Aires, Argentina

I travelled with my partner

El monasterio es hermoso. Pero el dia, que nos toco la excursion, la parte de la iglesia (que es la otra mitad del recorrido) estaba cerrado por obras de refaccion y puesta en valor, asi que no lo pudimos ver.

The monastery is beautiful. But on the day we took the tour, the church section (which is the other half of the tour) was closed for renovations and restoration, so we couldn't see it.

I travelled with my partner

Sentimos que nuestro proveedor local no haya podido cumplir con el servicio reservado con la calidad habitual. Te pedimos disculpas por lo ocurrido, y te informamos que ya hemos tramitado una compensación acorde. Translate this opinion into English.

We regret that our local provider was unable to provide the reserved service with the usual quality. We apologize for what happened and inform you that we have already processed appropriate compensation. Opinion translated. Show original.

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Jerónimos Monastery Tickets - Reviews

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